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| Nuisance Complaints Council’s Environmental Health Unit can take part in the investigation of nuisance complaints. It is important that you provide as much information as possible to assist Council officers with the investigation. If someone or something is causing a nuisance, please read our nuisance information booklet. Contact the Environmental Health Unit on (03) 5261 0520 to lodge your complaint; or submit your complaint in writing to:
For the investigation of nuisance complaints, whether they be noise, smell, smoke etc, we require your assistance by completing a nuisance diary. The Diary form must be completed for a minimum of 2 weeks before being sent back into council. Click here to download a Nuisance Complainants Form or contact Council’s Environmental Health Unit. NOISEFor individual noise complaints (ie parties) please contact your local Police Station. For ongoing issues relating to Industrial and Commercial Noise please contact the EPA Regional Office on (03) 5226 4825. Any noise complaints in relation to licensed venues should be forwarded to Liquor Licensing Victoria on
For ongoing Domestic Noise contact Council's Environmental Health Unit. Please note the Times and Noise items below. Noise Schedule of Prescribed Noise Items and Prohibited Times (Environment Protection (Residential Noise) Regulations 1997)
Note: The prohibited times apply when the noise can be heard from inside a habitable room of another residential premises. Further information on Noise is available on the Environment Protection Authority (EPA) website at www.epa.vic .gov.au. SPRAYDRIFT For issues regarding spraydrift please contact Council’s Environmental Health Unit for further information. If the issue is related to work/farming practices please contact Department of Primary Industries (DPI). The Victorian WorkCover Authority has the power to investigate Occupational Health issues and unsafe practices for workers. Further information can be found on the Department of Human Services website at www.dhs.vic.gov.au. AIR POLLUTION For any ongoing issues relating to smoking chimney's, odours, dust or any other air pollution issues in a residential area contact Council's Environmental Health Unit on (03) 5261 0554. Best Practice for Use of Wood Heaters During the winter season or cool nights, wood heaters are often used. Please consider the smoke emissions that are generated when the fire is in use and the effect on your neighbours. Smoke emissions may trigger existing medical conditions of neighbours or may simply cause a nuisance as clean clothes on a washing line could be affected. There are many helpful hints the Council's Environmental Health Unit can provide to wood heater owners to reduce smoke emissions and nuisance complaints. Click on link to Best Practice for use of wood heaters. Pamphlets are available from Council. For further information on use of Wood Heaters and Air Quality click here. (www.epa.vic.gov.au) SEWAGE OVERFLOWS AND BLOCKAGES For any sewage overflows and blockages please contact Barwon Water on 1300 656 007 or www.barwonwater.vic.gov.au For Further Information Consult the Nuisance Provisions of the Health Act 1958, which can be found in Part III Nuisances at www.dms.dpc.vic.gov.au. Or Information on reporting pollution www.epa.vic.gov.au. Or Contact Council’s Environmental Health Unit |
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