To make sure any complaint you might have is handled fairly and as quickly as possible, Council has policies and procedures in place. These policies help both you and Council officers understand the steps in the process and keep it fair and consistent.

Complaints handling - Council policy(PDF, 121KB)

Complaints handling - Management policy and procedure(PDF, 581KB)

Making a complaint

A complaint is dissatisfaction with the quality of an action taken, decision made, or service provided or a delay or failure in providing a service, taking an action, or making a decision.

Please email your complaints to or call 5261 0600 to have them recorded and answered.