- Why did we consider changing to an extended hours format?
As part the Sports and Facilities Operations Review, noted by Council in 2019, the majority of members surveyed indicated a preference for extended operating hours at the Winchelsea Health Club (WHC).
- What is an extended hours gym?
You have told us that you’d like the freedom to train at a time that suits you. We are considering transitioning to an extended hours training facility - meaning you can train for extended hours in the day, 7 days a week. This would include access to the facility outside of staffed hours.
Our staff and customer service will remain a core part of the brand.
- How will we access the Winchelsea Health Club?
After an induction by staff, members will be allocated a fob/swipe card. By swiping the pad at upon entering, the door will unlock allowing access to the WHC member.
For security reasons, you must swipe your own card each time you enter the gym. Entering the gym with the swipe card of another member is not permitted.
- What will the staffing hours be?
It is expected that staffed hours at Winchelsea Health Club will not reduce, and will be considered in a way that complements the use of the club for members.
- What does this mean for the group fitness classes?
Group fitness classes will remain the same. Normal assessment of participant numbers and satisfaction will apply if class changes are to occur. Additional classes will be considered pending staffing and demand
- What safety measures will be put in place for members using the facility during non-staffed hours?
Safety is, as always, our first priority. Every member will be required to complete a safety induction so they are fully equipped in the unlikely event of an emergency. The safety induction will take 5-10 minutes and cover the necessary information about club access, security, health and safety and training procedures.
The club will have CCTV and security on call, and duress lanyards will be available and must be worn if a member is the only person training in club. In addition to this, the club will have an ‘Emergency Information Station’ installed, which includes easy-to-follow instructions in the case of an emergency, a fully-stocked first aid kit and an Automated External Defibrillator (AED). Emergency duress buttons will also be installed in a number of locations throughout the club.
- Does this require the gym to be re-modelled?
Some changes will be made to the Winchelsea Health Club to improve our members experience by allowing for more floor space.
There will also also be a refresh of our existing equipment.