Complaints and grievances

The Surf Coast Shire Council will contact the Department of Education and Training if a concern or complaint is made about the health, safety and wellbeing of a child or any concern relating to the Education and Care Services National Laws and Regulations.

To raise a concern, complaint or grievance, contact:

1.  Your child’s teacher/educator in person, via email or phone at the service.

2.  Team Leader (please call (03) 5261 0600) to request:
     Team Leader Kindergarten Programs
     Team Leader Family Day Care
     Team Leader Integrated Hubs (Occasional Care)

3.  Seek information or lodge a complaint through Surf Coast Shire Council:
     Ph: (03) 5261 0600 or
     https://www.surfcoast.vic.gov.au/About-us/Contact-Us

4.  Contact Department of Education and Training, Barwon South Region
     (the regulatory authority for Council's education and care services):
     Ph: (03) 5215 5136
     75 High Street, Belmont, VIC, 3216
     bsw.qar@edumail.vic.gov.au