Contact us

Our Customer Service team at Torquay is happy to respond quickly to your requests or refer them to specialist staff for assistance. 

Main office
Visitor centres
National Relay Service
Request for maintenance or repairs
Complaints
Web comments
Whistleblowers

Main office

Location: 1 Merrijig Drive, Torquay 
Hours: 8.30 am - 5.00 pm (Monday to Friday)
Phone: (03) 5261 0600 or 1300 610 600  
Fax: (03) 5261 0525
Postal Address: PO Box 350, Torquay, 3228
Email: info@surfcoast.vic.gov.au

Visitor centres

Torquay Visitor Centre 1300 614 219
Lorne Visitor Centre 1300 891 152

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Surf Coast Shire Council is National Relay Service (NRS) friendly

If you are deaf or have a speech impairment, please contact us with the National Relay Service:

  • TTY users can phone 133677 then ask for 03 5261 0600
  • Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5261 0600
  • Internet relay users can connect to NRS on www.relayservice.com.au  then ask for 03 5261 0600

Request for maintenance or repairs

There are two ways to lodge requests for maintenance or repairs.  

Option 1 – Please phone our friendly Customer Service staff on 5261 0600.

Option 2 – Email your request to info@surfcoast.vic.gov.au – please quote “Customer Request” in the subject line.

Please provide as much information as possible, such as an address or a location, and a brief description of the issue. If emailing Council, you may wish to attach a photograph. Once Council receives your request, a Customer Request for Maintenance (CRM) will be lodged, and you will be advised of the CRM reference number. You can also request an officer contact you to advise you of any proposed action following Council’s investigation of your request.

Complaints

A complaint is dissatisfaction with the quality of an action taken, decision made, or service provided or a delay or failure in providing a service, taking an action, or making a decision. Learn more or make a complaint

Comments on Web Content

For feedback or comments on the website or its content, email webmaster@surfcoast.vic.gov.au

Whistleblowers

If you need to contact Council regarding a Whistleblowers matter or a Protected or Public Interest Disclosure, see the Whisleblowers page or phone Customer Service on 5261 0600 and ask to be put through to a Protected Disclosure Officer.