Contact Us

Our trained customer service team at Torquay are ready to respond quickly to your requests.
Most can be dealt with immediately - others are referred to specialist staff for assistance. 

Offices: 1 Merrijig Drive, Torquay 
Hours: 8.30 am - 5.00 pm (Monday to Friday)
Phone: (03) 5261 0600
Fax: (03) 5261 0525
Postal Address: PO Box 350, Torquay, 3228
Email: info@surfcoast.vic.gov.au

Local Call Cost Saver Numbers

Shire Office 1300 610 600
Torquay Visitor Centre 1300 614 219
Lorne Visitor Centre 1300 891 152
Please note: normal call costs still apply when using a mobile phone.

If you are deaf or have a hearing or speech impairmentnrslogo.jpg

You can call through the National Relay Service (NRS):

  • TTY users can phone 133677 then ask for 03 5261 0600
  • Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5261 0600
  • Internet relay users can connect to NRS on www.relayservice.com.au  then ask for 03 5261 0600

Comments on Web Content

For feedback or comments on the website or its content, email webmaster@surfcoast.vic.gov.au


Whistleblowers

If you need to contact Council regarding a Whistleblowers matter or a Protected or Public Interest Disclosure, see the Whisleblowers page or phone Customer Service on 5261 0600 and ask to be put through to a Protected Disclosure Officer.