In-Home Support Services

Older man  having coffee with younger man


Support Service Organisations

As of 1 October 2020, in-home support services, historically delivered by Council, will be provided by 3 alternate organisations.To identify who the provider is in your local area simply check the area and postcodes below.

Organisation

 

Local Areas

 

Postcodes

Hesse Rural Health

www.hesseruralhealth.net.au

Ph: 5267 1200 

Winchelsea District – Bambra – Moriac

3240; 3241; 3221

Great Ocean Road Health

www.greatoceanroadhealth.com.au

Ph: 5289 4300

Lorne – Deans Marsh – Aireys Inlet

3231; 3232; 3235

Mecwacare

http://www.mecwacare.org.au/

Ph: 1800 163 282

Torquay District – Bellbrae – Anglesea

3217; 3227; 3228; 3230

 

Alliance Partnership

Council is the facilitator of the Alliance with Hesse Rural Health, Great Ocean Road Health and Mecwacare.

The Alliance works together to ensure the needs of the Surf Coast Shire residents are being met and resolve any issues that arise through the transitional period.

Available services with new providers – same as before

  • Domestic assistance
    Assistance with household jobs including laundry, grocery shopping, meal preparation and vacuuming cleaning
  • Personal care
    Support with bathing, grooming, dressing, fitting of aids, daily living activities, shopping, meal times, and help to get to medical appointments.
  • Respite Care
    Regular or occasional respite services, giving primary carers a break.
  • Delivered meals
    Meals delivered to your door.
  • Property and home maintenance
    Support with small jobs including changing light bulbs, limited gardening assistance, minor repairs and small modifications to the home.

Who is eligible?

Commonwealth Home Support Program

Surf Coast Shire residents aged 65 or over (50 years and over for Aboriginal and Torres Strait Islander people) who experience difficulty carrying out the tasks of daily living or need support to connect socially in their local community.

To connect with supports, you will need to:

Step 1: Call My Aged Care on 1800 200 422 or visit www.myagedcare.gov.au

  • You will be asked questions to help work out your needs and care arrangements – this takes at least ten minutes.  You will need your Medicare card.  If you’re calling for someone else, they will need to give their consent.

 Step 2: Have a face-to-face assessment

  • My Aged Care may arrange for a trained assessor to come to your home.  With your consent they will assess your care needs and eligibility for services.  They will then work with you to develop a support plan which addresses your needs, goals and preferences.  Someone else can be with you during this visit.

 Step 3: Plan for my services and find out about costs

  • The service provider(s) will contact you to develop your care plan and begin your service.  Fees will be set by the service provider(s) based on your needs and source of income.

How much does it cost?

The cost will depend on your or your family member’s needs and source of income.  A final price will be determined at the time of assessment, with eligibility for either the Commonwealth Home Support Program (CHSP).  Costs are subsidised.  Your actual fee will be determined at the time of assessment.

Home and Community Care Program for Younger People (HACC PYP)

Individuals who are under the age of 65 years (under the age of 50 years for Aboriginal and Torres Strait Islanders) and who experience difficulty carrying out the tasks of daily living are eligible to apply for HACC PYP supports.  Services are targeted to younger people with moderate, severe or profound disabilities and their unpaid carers.

Bellarine Community Health is the HACC PYP service provider for Surf Coast Shire.

Contact Bellarine Community Health on 1800 007 224 to discuss eligibility, or you can be referred to Bellarine Community Health HACC PYP by your GP or community health organisation.

Advocacy

Contact an advocate that can provide advice and support about your or your family member’s needs:

Office of the Public Advocate
1300 309 337
TTY 1300 305 612
Office of the Public Advocate website

Get more information

For more information on the Commonwealth Home Support Program (CHSP), visit the Department of Health website (new window).

For more information on the Home and Community Care Program for Younger People (HACC PYP), visit the Victorian Government website (new window).

Surf Coast Shire Council
03 5261 0600
info@surfcoast.vic.gov.au