Changes to Customer Service
Due to COVID-19 pandemic restrictions, Council transitioned its customer service to over the phone and online service only, and will not be offering over the counter service until further notice.
Lodge a request for service online or telephone (03) 5261 0600 / 1300 610 600 between 8.30 am - 5 pm (Mon to Fri). Postal Address: PO Box 350, Torquay, 3228 and email: info@surfcoast.vic.gov.au.
Announcement
Over 55s COVID notice
Due to COVID-19 all gatherings of people at facilities and land owned or managed by Council are banned.
Please stay at home.
Announcement
Youth Spaces temporary closures
The Youth Lounge and Youth Pod are temporarily suspended from Tuesday 24th March 2020, due to COVID-19 restrictions. Surf Coast Youth is running online sessions on Monday, Wednesday and Friday from 3pm. The duration of closures is currently unknown, however we are doing what we can to stay connected to young people in the community.
Announcement
Temporary closures
Surf Coast Shire has been temporarily suspended this service at all Surf Coast Shire sites from Wednesday 25th March 2020, due to COVID-19 restrictions. The duration of closures is currently unknown, but we will continue to monitor the situation and provide families with up-to-date information.
Announcement
Changes to immunisations during COVID-19
Council’s Environmental Health Unit continues to provide free childhood immunisation sessions for all vaccines listed on the National Immunisation Schedule.
However, due to the Coronavirus (Covid-19) pandemic, there are changes to the dates and times of the sessions, to implement physical distancing and hygiene measures.
Please visit our alternative immunisation page during this time:
Announcement
Changes to transfer station opening times
From Saturday 28 March, Council is temporarily reducing days of operation at Winchelsea and Lorne transfer stations in response to the COVID-19 pandemic. Hours of opening now are:
- Winchelsea 2pm to 4pm Thursdays and 9.30am to 12.30pm on Sundays.
- Lorne 9am to noon on Wednesdays and Fridays, and 2pm to 5pm on Sundays.
Hours at Anglesea Landfill and Transfer Station will remain unchanged.
Announcement
Small Grants Program Announcement
Due to the current COVID-19 pandemic restrictions, we are offering flexibility on the dates for project delivery and reporting on the small grants program. Incomplete applications will also be accepted where documentation can not be obtained during this challenging time.
Announcement
Event cancellations and postponements
Due to COVID-19 pandemic restrictions, events in Surf Coast Shire have either been cancelled or postponed. As soon as the situation changes, we will update these pages. Contact kpatterson@surfcoast.vic.gov.au for more information.
Announcement
Business Support Survey
As a business support initiative, we are collecting information on how our local businesses have altered their business hours and services to share with local residents and assist local businesses to find enough customers to be sustainable. Please fill out our survey below:
Announcement