Local Government Community Satisfaction Survey

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Each year, we participate in the Local Government Community Satisfaction Survey.

The annual survey is commissioned by the Victorian Government, with all local governments in the state able to take part.

It involves independent phone and online surveys of 600 resident and non-resident Surf Coast Shire ratepayers, asking for their perceptions of Council’s performance across a range of service areas.

The responses are collated and analysed by an independent research agency.

The results give us insight into how the community feels we're performing, benchmarking our scores against statewide results and similar large shires.

Core measures explored by the survey are:

  • overall council performance
  • spending public funds in ways that benefit the community
  • general direction of council
  • opportunities to give feedback on key local issues
  • customer service
  • waste management
  • making decisions in the interest of the community
  • condition of sealed local streets

The results are one of a number of ways we identify areas for focus and improvement opportunities.

Surf Coast Shire Council's 2026 Community Satisfaction Survey results(PDF, 5MB)

Previous results

Surf Coast Shire Council's 2025 Community Satisfaction Survey results(PDF, 2MB)

Surf Coast Shire Council 2024 Community Satisfaction Survey results(PDF, 2MB)

Surf Coast Shire Council 2023 Community Satisfaction Survey results(PDF, 2MB)

 

 

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