Local Government Community Satisfaction Survey

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Each year, we participate in the Local Government Community Satisfaction Survey.

The annual survey is commissioned by the Victorian Government, with all local governments in the state able to take part.

It involves independent phone surveys of 600 resident and non-resident Surf Coast Shire ratepayers, asking for their perceptions of Council’s performance across a range of service areas. The responses are collated and analysed by JWS Research.

The survey gives us insight into how the community feels we're performing, benchmarking us against state-wide results and the results for similar large rural councils.

Survey themes include:

  • overall council direction
  • local infrastructure, facilities and services
  • community consultation and engagement
  • decisions made in the interest of the community
  • customer service

The results help us understand our customers' experience and identify improvement opportunities.

View Surf Coast Shire Council's 2025 Community Satisfaction Survey results(PDF, 2MB)

Previous results

Surf Coast Shire Council 2024 Community Satisfaction Survey results(PDF, 2MB)

Surf Coast Shire Council 2023 Community Satisfaction Survey results(PDF, 2MB)

 

 

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