Supporting our community

Published on 16 March 2020

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Surf Coast Shire Council is maintaining focus on delivery of community programs where possible as the COVID-19 pandemic evolves.

Kindergartens and aged care services are among programs continuing to operate at this time.

“We appreciate that people might be feeling a great deal of uncertainty and concern at this time,” Chief Executive Officer Keith Baillie said.

“As an organisation we need to be proactive in the face of a rapidly changing set of circumstances, but we are striving to maintain essential services where possible and we understand that vulnerable people need support.

“Our decision-making is being guided by the Victorian Government and Victoria’s Chief Health Officer. Given the dynamic environment we can expect more changes and we will keep our communities informed.”

People should refer to for latest updates on Council services.

Council is committed to helping prevent spread of the virus by minimising contact between people where possible.

From Tuesday morning, 17 March, Council’s main office customer service, and planning and building services will transition to phone, email and internet-based service.  Accordingly the front door at Council’s office will be closed until further notice.  Cash payments can however still be made at Australia Post shops.

The move follows a similar transition by Visitor Information Centre staff on the weekend.

People will be able to lodge requests for service at or contact staff via 5261 0600 or

Councillors will receive a coronavirus update at Tuesday’s Briefing Session, which will be delivered via teleconference rather than the Councillors gathering in person. Councillors will also discuss whether the 24 March Council meeting will proceed, and the community will be updated shortly.

The Hearing of Submissions committee meeting that was scheduled for 31 March has been cancelled. People wishing to expand on planning submissions are able to do so via email on

The Victorian Electoral Commission has also cancelled the Subdivision Review Public Hearing that was scheduled to be held at the Shire Office on Tuesday night.

Council staff are also being encouraged to work from home where possible.

“We are taking these actions in response to the advice from health authorities to minimise person-to-person contact where possible,” Mr Baillie said.

“We hope people understand and can adjust as we all seek to look after each other.”

People seeking COVID-19 updates and health advice should visit the Victorian Department of Health and Human Services website 

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