Contact Us

Our trained customer service team at Torquay are ready to respond quickly to your requests.
Most can be dealt with immediately - others are referred to specialist staff for assistance.

Offices: 1 Merrijig Drive, Torquay
Hours: 8.30 am - 5.00 pm (Monday to Friday)
Phone: (03) 5261 0600
Fax: (03) 5261 0525
Postal Address: PO Box 350, Torquay, 3228
Email: info@surfcoast.vic.gov.au

Local Call Cost Saver Numbers

Shire Office 1300 610 600
Torquay Visitor Centre 1300 614 219
Lorne Visitor Centre 1300 891 152
Please note: normal call costs still apply when using a mobile phone.

Lorne Customer Service Presence

On the third Wednesday of each month, you can access a customer service and Council presence at the Lorne Visitor Information Centre.
The service allows local residents to raise issues in person with a Councillor, to make payments and access customer service.
All planning and building enquiries should still be directed to Council’s Planning Counter at its Torquay office.
Customer service staff and councillors will attend from 10am-12:30pm and 1:15pm-3:30pm on the following dates:

Wed 21 Dec 2011
Wed 18 Jan 2012
Wed 15 Feb 2012
Wed 21 Mar 2012
Wed 18 Apr 2012
Wed 16 May 2012

The customer service presence in Lorne will be on trial for the next 6 months.
What do you think about Council's customer service presence in Lorne? Give us your feedback.

If you are deaf or have a hearing or speech impairment

You can call through the National Relay Service (NRS):

TTY users can phone 133677 then ask for 03 5261 0600
Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5261 0600
Internet relay users can connect to NRS on www.relayservice.com.au then ask for 03 5261 0600

Comments on Web Content

For feedback or comments on the website or its content, email webmaster@surfcoast.vic.gov.au

Whistleblowers

If you need to contact Council regarding a Whistleblowers matter or a Protected or Public Interest Disclosure, see the Whisleblowers page or phone Customer Service on 5261 0600 and ask to be put through to a Protected Disclosure Officer.