Council receives community satisfaction scores

Published on 04 July 2018


Surf Coast Shire Council has again bettered the state average in the Victorian Government’s Local Government Community Satisfaction Survey.

The municipality’s overall 2018 rating of 62 marked a one-point improvement on 2017, was above the state-wide score of 59 and the state-wide average of 56 for large rural municipalities.

Surf Coast Shire ratepayers rated the Council above or level with the state average in five of seven core performance areas, including overall performance, community consultation, advocacy, sealed local roads and overall Council direction.

Surf Coast Shire Council was slightly below the state average for the core measures of making community decisions and customer service.

Mayor David Bell said the survey results provided valuable and constructive insight.

“It is always important to get this measure of how our community is viewing our work,” Cr Bell said.

“While we are very pleased with our ratings against state averages in a number of areas, we are mindful of all fluctuations and our need to respond to areas of concern.”

The annual random phone survey of 600 resident and non-resident ratepayers was completed between 1 February and 30 March 2018.

Scores are measured out of 100 and indexed to take into account both performance and how important a given measure is to the survey respondent.

Surf Coast Shire Council’s top three performing areas were:

  • Appearance of public areas                             76
  • Emergency and disaster management           74
  • Recreational facilities                                        72

 Its top three areas for improvement were:

  • Planning and population growth                      49
  • Unsealed roads                                                   50
  • Planning and building permits                          50 

 “Being one of Victoria’s fastest-growing residential areas presents significant challenges and complexities,” Cr Bell said.

 “Council already has reform programs that address some of the areas highlighted in the survey results, including improvements to our planning area, our digital transformation program and delivering improvements to the customer experience.”