Help your guests get it sorted!

Managing kerbside bins effectively is an important part of running a holiday rental. Providing clear guidance for your guests helps keep the property tidy and ensures visitors know what goes in each bin.

Use this guide to understand your responsibilities and prepare your property for visitors:

Guide for short-stay accommodation managers and owners(PDF, 334KB)

      

Follow these tips to help guests use the four bin system correctly:

• Include your waste management expectations in your house rules, rental terms, and on the property webpage.
• Leave a kitchen caddy and compostable bags on the benchtop so your guests can collect their food waste. Pick up a free roll of compostable bags from Council.
• Provide separate bins inside the house for recycling, glass and general rubbish.
• Clearly label all bins. Council provides large labels for kerbside bins and smaller labels for indoor bins. Order bin stickers here.
• Display the posters, brochures and fridge magnets available from Council to help your guests sort their waste and recycling correctly.
• If guests put bins out to be emptied, encourage them to download the Surf Coast Rubbish & Recycling App (SCRRApp). They can also download a bin collection calendar here.

• Include your waste removal expectations in the check-out calendar.

Include these A4 posters about the four bins in your house compendium, or displayed on the walls so guests can easily check what goes in each bin.
Contact us to order A3 posters to display in bin storage areas or bin rooms.

Download a PDF for each flyer:

• FOGO bin(PDF, 200KB)
• Glass-only bin(PDF, 177KB)
• Recycling bin(PDF, 174KB)
• Landfill bin(PDF, 203KB)

           

          

Include these posters in your house compendium or display them on internal walls. This artwork is also available as an A6 fridge magnet.

• Use the right bins(PDF, 242KB) - a snapshot of what goes in each bin
• SCRRApp(PDF, 443KB) - visiting the Surf Coast?

• FOGO(PDF, 1MB) - are you sorting your food right?

Download and print a bin collection calendar for your holiday rental here.
If you manage more than five holiday rentals, contact us to arrange to pick up a calendar for each property.

Display these multilingual A4 posters in your holiday rental to advise guests not to feed wild Sulphur-crested cockatoos. Feeding them seed mix, bread or chips can make cockatoos reliant on humans and lead to aggressive behaviour.
The flyers explain why avoiding feeding protects both guests’ safety and the birds’ health.
 

Do not feed cockatoos flyer - simplified Chinese(PDF, 863KB)

Do not feed cockatoos flyer - Punjabi(PDF, 786KB)

Do not feed cockatoos flyer - Hindi(PDF, 793KB)

DL brochure - Welcome to your holiday rental

This 8-page brochure provides a simple overview of the four-bin system. Add it to you compendium or leave it in the kitchen as a quick reference guide.

Order now

STICKERS for outdoor bins

Put these UV-protected, weatherproof stickers on the lid of each outdoor kerbside bin.
They list common items that go in each bin, items that don't, and include a QR code and
web address for more information. Before applying, make sure the bin lid is clean and dry.
The stickers are 180mm x 180mm.

Order now

STICKERS for inside bins

Place these stickers on the lid of each bin inside the house or unit. They include a QR code and web address linking guests to more information about each bin.
These stickers are for indoor use only and measure 125mm x 62mm. 

Order now

FRIDGE MAGNETS (three types)

These three fridge magnets are a handy reminder for sorting waste. The set includes:

• SCRRApp - promoting the Surf Coast Rubbish & Recycling App (surfcoast.vic.gov.au/SCRRApp)
• Use the Right Bins - a quick guide to what goes in each bin
• FOGO - a reminder to put all food waste in the green-lid bin

The magnet artwork is also available as an A4 poster (check the download & print section above).
The magnets are 110mm x 148mm.
Order now

         

INFO CARD for kitchen benchtop caddy

This card explains why there is a benchtop caddy in the kitchen, what goes in it, and what to do with it when it is full. They are sturdy and designed to stay in the house with the caddy.

Order now

STICKER for food waste collection container

Any container with a lid can be used to collect food scraps.
Put this sticker on the container lid to show guests just some of the food that is accepted in the FOGO bin and where they can find more information.
Order now

Complete the online form to order any of these resources.

If you manage more than five holiday rentals, contact us to arrange a bulk order.

If you would like any of the above resources, please complete our order form.

Kitchen benchtop caddy

Any bowl or container with a lid can be used to collect food waste, or you can buy a kitchen caddy from the Anglesea, Lorne or Winchelsea transfer station, or the Council office in Torquay.

Compostable bags
Pick up a free roll of compostable bags (one per property)from:

• Anglesea Transfer Station
  50 Coalmine Road
  Open daily 9am to 4pm (closed Christmas Day)
  
  
• Lorne Transfer Station
  370 Erskine Road
  9am to 12pm on Monday, Wednesday, Friday, Saturday
  2pm to 5pm Sundays
  
  
• Lorne Visitor Information Centre
  15 Mountjoy Parade
  Open daily 9am to 5pm (closed Christmas Day)
  
  
• Winchelsea Transfer Station
  55 Cressy Road
  2pm to 4pm Tuesday, Thursday
  1.30pm to 3.30pm Saturday
  9.30am to 12.30pm Sunday
  
  
• Council office - Torquay
  1 Merrijig Drive
  Monday to Friday, 8.30am to 5pm
  
  
• Torquay residential waste and recycling drop-off
  130 Messmate Road
  Tuesday, Thursday, Saturday & Sunday, 8am to 12pm
  Closed Christmas Day
  
  

If you manage multiple properties, contact us to arrange collection of rolls of compostable bags for each property that you manage.