Changes to Council services and facilities

Children Playing

Below is a breakdown of current services and facilities in the shire, in line with the Victorian Government's current COVID-19 restrictions for regional Victoria:

Current restrictions

As of 11:50pm on 27 July 2021, restrictions include the following:

  • Masks are required to be worn both indoors and outdoors, except in the home.
  • No visitors are allowed in your home (this includes holiday home accommodation).

Download a table of the restrictions(PDF, 55KB)

If eligible, please make a plan to get vaccinated today:

  • GP clinics in Western Victoria that are able to administer COVID-19 vaccines

Restrictions are subject to changes at any time. Go to or call the 24-hour hotline 1800 675 398 for the latest updates.



COVID-19 vaccinations are now available in Victoria. For more information as the situation evolves, please visit and for a vaccine eligibility checker and updates:

You can also check your eligibility, find a vaccine provider or register by calling 1800 020 080.

Council's Torquay office and customer service

Council's customer service is currently available for online and phone based services only.

Our office and front counter option are currently closed.

Customer service contact details are:

Lodge a request for service online

Call centre hours: 8.30 am - 5 pm (Monday to Friday)

Phone: (03) 5261 0600 or 1300 610 600

Postal Address: PO Box 350, Torquay, 3228


Tip and transfer stations

The transfer stations are now open, however the Anglesea Resale Shed will remain closed until further notice.

Please adhere to social distancing guidelines.

Payment arrangements at Council waste facilities

All Council waste facilities including Anglesea, Lorne and Winchelsea transfer stations are currently cashless and will accept payments via account or EFTPOS only. Using debit and credit cards instead of cash and making use of online and self-serve transactions can help reduce the risk of infection and slow the spread of coronavirus.

Family services, including schools and kindergartens

Primary and Secondary Schools have returned to face to face learning for all year levels.

Kindergarten/occasional care/family day care are open for all children. For safety, additional precautions are in place including staggered drop-off and pick-ups, staff greeting children at the gate, children washing hands before interactions and play, some changes to room layouts and activities.

The Surf Coast Shire Maternal and Child Health service remains available to provide support to the community, including face to face consultations and operation of the New Parent Groups.

Any person entering the Early Childhood services or community buildings are required to use the provided QR code scanner and wear a face covering as per the State Government restrictions currently in place.

We thank you for your understanding at this time.

DHHS COVID-19 information for parents with infants and young children

Tips for self-isolating with kids.


Exercise restrictions and sporting/health facilities

Our indoor community facilities, such as halls and pavilions, as well as Wurdi Baierr Stadium and Winchelsea Health Club are currently open, but with density restrictions.


Please visit for the latest information on major events in the region. For community events and markets, please see our community calendar.

Car parking and roads

Beach car parks and roads are open, but parking regulations will be strictly enforced at all beach locations across the Surf Coast Shire.

Motorists will be able to park in designated parking bays only, and parking regulations will be monitored and strictly enforced. Cars must not be double parked or parked along access roads.

Point Addis

Parking restrictions remain in place on the west (Anglesea) side of Point Addis Rd.

Further changes

The above arrangements will be reviewed each day and if social gathering requirements are not observed it may be necessary to make further changes to prevent public gatherings in accordance with the directions of the Chief Health Officer.

Council meetings

All details on upcoming council meetings are on the Council Meetings page

Visitor Information Centres

Our Visitor Information Centres, The Great Ocean Story and Australian National Surfing Museum are open with capacity limited to one person per four square metres. QR code check-ins will be mandatory for all visitors and staff.

Libraries and Australian National Surfing Museum

Geelong Regional Libraries branches and mobile libraries are open. Find out more on their website

Our Visitor Information Centres, The Great Ocean Story and Australian National Surfing Museum are open with capacity limited to one person per four square metres. QR code check-ins will be mandatory for all visitors and staff.


Pandemic Response Plan

We have enacted our pandemic response plan and a Council working group is meeting daily to evaluate and respond to the latest COVID-19 developments. Our decision making is being informed by advice from health authorities.

Citizenship ceremonies

Please contact the Department of Home Affairs for any citizenship enquiries on 131 880 or visit their website See here for further information about our upcoming virtual citizenship ceremonies.