Council services and facilities

Children Playing

Vaccination requirements for Council facilities 

Surf Coast Shire Council facilities follow Victorian guidelines requiring all visitors to show evidence of having received a double dose of the COVID19 vaccination.

People can provide proof via the Services Victoria app or with a physical vaccination certificate. If people are unable to provide a vaccination certificate online options are available for transactions such as account payments. Alternatively, people can pay Council accounts in person at Australia Post outlets.

Double vaccination requirements also apply to Council staff, contractors and volunteers. 

This page has been updated 19 January 2022.


Double vaccination status REQUIRED for entry to:

  • Council Gyms at Winchelsea and Wurdi Baierr in Torquay
  • all other Council indoor sports facilities
  • all other Council community facilities including local halls and community centres
  • Council-run Visitor Information Centres at Torquay and Lorne. (Visitor Information Centres at Anglesea and Winchelsea are currently closed)
  • Australian National Surf Museum at Torquay
  • Anglesea re-sale shed at the transfer station.

Please see the list of specific locations below for more details.

Double vaccination status NOT REQUIRED if:

  • attending the customer service counter at the Council Civic Office (when open)
  • accessing Council child and maternal health services
  • dropping off at Anglesea landfill (non-commercial)
  • under 12 years and 2 months of age
  • accessing childhood immunisation sessions
  • using outdoor facilities, such as skateparks and playgrounds, parks and gardens.

Please see the list of specific locations below for more details.

 

 

Details for specific locations

Council's Torquay office, customer service and visitor centres

Council facilities follow Victorian guidelines around showing evidence of having received a double dose of the COVID19 vaccination. 

Evidence of double vaccination required for entry to:

  • Council Civic Office beyond the customer service counter
  • Council-run Visitor Information Centres at Torquay and Lorne (Visitor Information Centres at Anglesea and Winchelsea are currently closed).

Double vaccination requirements apply to Council visitors, staff, contractors and volunteers.

Evidence of double vaccination NOT required for entry to:

  • Council Civic Office customer service counter (when open)

Contacting Council

  • The best way to contact us is to lodge a request for service online.
  • The customer service team is also available during business hours: 8.30 am - 5 pm (Monday to Friday)

By phone: (03) 5261 0600 or 1300 610 600
Via online chat: Chat box will appear on this website when staff are online
In person: 1 Merrijig Drive Torquay (when office is open - call to check first)

  • You can also email us at info@surfcoast.vic.gov.au
  • Our postal address is PO Box 350, Torquay, 3228

Tip/transfer stations and resale shed

You are not required to show your double vaccination status for the following:

  • Drop offs at the Anglesea landfill and Lorne and Winchelsea transfer stations.

The Anglesea, Lorne and Winchelsea transfer stations are currently open.

You are required to provide evidence of your double vaccination status for the following:

  • Shopping at the Anglesea Resale Shed

The Anglesea Resale Shed is open during its normal hours of operation.

Payment arrangements at Council waste facilities

All Council waste facilities including Anglesea, Lorne and Winchelsea transfer stations are currently cashless and will accept payments via account or EFTPOS only. Using debit and credit cards instead of cash and making use of online and self-serve transactions can help reduce the risk of infection and slow the spread of coronavirus.

Family services, including schools and kindergartens

Child care

Early childhood services, including occasional care and family day care are open for all children. 

For safety, additional precautions are in place including staggered drop-off and pick-ups, staff greeting children at the gate, children washing hands before interactions and play, some changes to room layouts and activities.

Maternal and Child Health

The Surf Coast Shire Maternal and Child Health service remains available to provide support to the community.

Any person entering the Early Childhood services or community buildings are required to use the provided QR code scanner and wear a face covering as per the State Government restrictions currently in place.

Immunisation

The Surf Coast Shire childhood immunisation service remains available by appointment only. 

Find out more about immunisations

Exercise restrictions and sporting/health facilities

Surf Coast Shire Council facilities follow Victorian Roadmap guidelines requiring all visitors to show evidence of having received a double dose of the COVID19 vaccination. 

The double dose entry requirement will apply at indoor sports and community spaces, including Wurdi Baierr in Torquay and the Winchelsea Health Club.

Evidence of double vaccination required for entry to:

  • Council Gyms at Winchelsea and Wurdi Baierr in Torquay.
  • All other Council indoor sports facilities.
  • All other Council community facilities including local halls and community centres.
  • Council run Visitor Information Centres at Torquay and Lorne. (Visitor Information Centres at Anglesea and Winchelsea are currently closed).
  • Australian National Surf Museum at Torquay. 

For more on exercise restrictions, please visit: https://www.dhhs.vic.gov.au/victorias-restriction-levels-covid-19.

Events

Major Events

Please visit www.surfcoastevents.com.au for the latest information on major events and markets in the region.

Community Events

For smaller community events and group activities, please see our community calendar.

Council meetings

All details on upcoming council meetings are on the Council Meetings page.

Visitor Information Centres, Libraries and the Australian National Surfing Museum

Surf Coast Shire Council facilities follow Victorian Roadmap guidelines requiring all visitors to show evidence of having received a double dose of the COVID19 vaccination. 

Evidence of double vaccination required for entry to:

  • Council run Visitor Information Centres at Torquay and Lorne. (Visitor Information Centres at Anglesea and Winchelsea are currently closed).
  • Australian National Surf Museum at Torquay.
  • Libraries

As per the double vaccination requirements, the Torquay and Lorne Visitor Information Centres (VICs) are now open for face to face enquiries, adhering to density quotients and mask wearing requirements, with retail operating at both sites.

Both the Australian National Surfing Museum and the Great Ocean Road Heritage Centre are now open.

As per regulations, all visitors will be required to show vaccine status upon entry.

Citizenship ceremonies

Please contact the Department of Home Affairs for any citizenship enquiries on 131 880 or visit their website https://www.homeaffairs.gov.au/. See here for further information about our upcoming citizenship ceremonies.